Head of Customer Success Program Level 1
How to Build
Lead, Manage, Coach
12th - 30th September
Time input 3 - 3.5 hours per week. Live sessions Monday and Wednesday at 4-5pm CET and some exercises to do on your own time. You will be able to do the program in parallel with the normal work week.
Leaders in Customer Success. Exclusive and limited group SaaS, Tech and Subscription Businesses.
Whether you're a seasoned head of CS or just starting out, this program will level-up your understanding of - and help you implement - the key elements of Customer Success Management
Create an environment for team success
Monitor and measure the metrics required to ensure the team is successful
Ensure individual team members are setup to thrive
Welcome & Program Overview
Concepts & Common Definitions
Friday - Pre-recording
Workbook week 1
Live session recording September 12th
Tuesday - Scenario week 1
Live session recording September 15th
Week 2 - Prep-survey
Thursday - Quiz week 1
Friday - Pre-recording Management
Bonus material: Lifecycle Capacity Planning
Bonus material: Customer Operations
Bonus material: Compensation Models
Live session recording September 19th
Workbook week 2
Tuesday - Scenario week 2
Live session recording September 21st
Thursday - Quiz week 2
Friday - Pre recording Coaching
Bonus Material: Goals & Motivation
Bonus Material : Joint accountability
Workbook week 3
Live session recording September 26th
Tuesday - Scenario 3
Live session recording September 28th
Thursday - Quiz Week 3
Bonus Material: CSM course recording Objections Breakthrough
Lincoln Murphy
Johan Nilsson