Ralph van Katwijk
"I really enjoyed the program this spring by Startdeliver. It taught me many new things about how to set up a proper CSM structure and it confirmed and reassured me that we are doing some things in the right way already. We will for sure sign up for the program in the fall"
Jens-Henrik Rosasco Borg
"I took part in the Program in the spring and it was really inspiring and brought up many new thoughts and ideas. Having one of my CS Heroes, Lincoln Murphy, show and tell about his unique vision for CS was nothing short of amazing. I would definitely recommend anyone in CS take part in these programs."
"I really enjoyed receiving training from Lincoln Murphy, whom I have been following for a long time. I got a lot of tips and insights to how we can improve our customer success department. Only regret about the training is, that it had to end".
"What I appreciated about the program was that you as a participant got invited to the conversation, instead of just listening to a "standard webinar". We have made some key improvements in how we work that have enabled us to scale up much faster."
"The Five week program with Lincoln Murphy and Johan Nilsson is a great opportunity to develop as a Customer Success Manager. A lot of great questions are being raised and answered during the program and I really appreciated the parts on how to increase advocacy and work with churn analysis.”
"Tailor-made and well-planned program that does not interferes with your regular work balance. I was impressed by the set-up and the commitment you felt. Today I bring points from both the sessions and the group dialogs in meetings with my customers"
"I learned many awesome things and got helpful insights during the 3-week program. I could confirm that we're going in the right direction and it was easy staying up-to-date through the flexibility of having it recorded. I would recommend the program without hesitation."
Stefan van den Tol
"I have been following Lincoln Murphy for a while and I was happy to still hear new insights in CS. Really like the no-nonsense style of this program."
"The three weeks of combined homework and live sessions have given me a deeper understanding of how I shall lead and develop my business as a Customer Success Manager. The course has definitely given me a valuable operational toolkit and I really enjoyed Lincoln’s and Johan’s down to earth way of leading and teaching–easy to catch all messages!"
Nosto Solutions Oy
"A very well thought out and informative course! I walked away with tangible knowledge that I will be able to apply to my every day work and action points to help myself and my team continue to work to improve our processes. The course was very interactive which allowed us to connect with and bounce ideas off of like minded Customer Success professionals. I’d highly recommend this course to anyone looking to improve their CS organization, no matter the size or maturity level."