My title is not "Customer Success Manager", can I still join the program?
Yes. The title Customer Success Manager is not used for all roles that actually work with Customer Success Management. Some examples of other titles that can participate in the program are Customer Care, Account Manager, Customer Success Specialist, Onboarding Specialist, Customer Success Executive to name a few. If you work with the existing customers in a recurring revenue business you will get a lot of value from the program.
I have a busy schedule, do I have to take time off work?
There is only 2 hours per week that is scheduled during normal work hours. There will also be some work to be done by yourself that you can either do during work hours or on after hours. See each course description of how much time you will need to offset. We know that Customer Success Managers are very very busy. The program is a way to help improve and make work more productive and efficient. It's investing some time now to get it back in the coming months and years.
Can I get a discount if we are more from the same company attending?
Yes. We have a volume discount starting at 5 respectively 10 attendees. Check out the sign up form.
Is this a beginners program or an advanced program?
There are different courses suitable for any stage in your career. If you are new to Customer Success Management or if you have been working with it for many years, you will take away different things. You can see in the courses descriptions what level the courses are intended for. The program is designed around universal topics and concepts within Customer Success Management that you are never “done” with. You will also be grouped with peers based on experience, business, customer types etc.
I will miss some of the planned Live Sessions, can I still participate?
Yes. All Live Sessions will be recorded and shared the same day. Having said that, the purpose of the Live Sessions is to have interactions with others and be able to work in groups. So, we highly recommend blocking the Live Sessions in the calendar.
Will there be opportunity to meet and network with others?
Yes, a big part of the program is interaction with others. You will be part of a smaller group based on experience, business, customer types similar to yours. This group will work together during the program and do both workshops and share learnings together. There will also be a Slack cannel where you will get to share and interact with other participants.
Our business is not similar to other SaaS companies, will the program be relevant for me?
We will cover many concepts that are universal in nature but can be applied differently depending on business and priority. If you are in a business with recurring revenue, you have customers and you want to find ways to work better to make them stay longer, buy more and advocate for you, then you will get value from the program. And if you are not convinced after the first week, we offer 100% money back Guarantee.
Our company is not a Startdeliver customer (yet), can I still join the program?
Yes, the Impact Academy Programs are completely separate from the Startdeliver product. We share tools and know-how that are universal and help everyone working within Customer Success.