Head of Customer Success program
How to Build
Lead, Manage, Coach
24th April - 12th May 2023
The live sessions start at 10 am Eastern Standard Time
Network of Customer Success Managers. Exclusive and limited group SaaS, Tech and Subscription Businesses.
Leading a team and creating an environment for team success
Monitor and measure the metrics required to ensure the team is successful
Coaching your team to ensure individual team members are set up to thrive
We recommend to set aside about a total of 3 - 3.5 hours distributed over the week.
Create an environment for team success
Monitor and measure the metrics required to ensure the team is successful
Ensure individual team members are setup to thrive
Welcome & Program Overview
Course Start survey
Concepts & Common Definitions
Workbook week 1
Friday - Pre-recording
Monday - Live session (10-11 am EST)
Tuesday - Scenario week 1
Wednesday - Live session (10-11 am EST)
Thursday - Quiz week 1
Friday - Pre-recording Management
Workbook week 2
Bonus material Lifecycle Capacity Planning
Bonus material Customer Operations
Bonus material Compensation Models
Monday - Live session (10-11 am EST)
Tuesday - Scenario week 2
Wednesday - Live session (10-11 am EST)
Thursday - Quiz week 2
Friday - Pre recording Coaching
Workbook week 3
Bonus Material: Goals & Motivation
Bonus Material : Joint accountability
Monday - Live session (10-11 am EST)
Tuesday - Scenario 3
Wednesday - Live session (10-11 am EST)
Thursday - Quiz Week 3
Lincoln Murphy
Johan Nilsson