Course Date & Time

  • 27th May - 7th June

  • The live sessions start at 4pm Central European Time

  • Network of Customer Success Managers. Exclusive and limited group SaaS, Tech and Subscription Businesses.

What you will master in this program

  • Goal Discovery at Scale

  • Mapping out Progress Milestones

  • Impactful messaging

  • Scaling Multi-channel Engagement

  • Messaging Sequences

  • Self-service and Async deflection

  • Enablement, Automation and Templates

  • Modern Customer Segmentation

Weekly Schedule and Time Input

We recommend to set aside about a total of 3 - 3.5 hours distributed over the week.


Welcome to our transformative training program tailored for Customer Success Managers and Heads of Customer Success! In today's digital age, mastering customer-centric automations is paramount for driving sustainable growth and fostering unparalleled customer satisfaction.

Why Customer-Centric Automations Matter:
Customer-centric automations empower organizations to streamline processes, deliver personalized experiences, and scale engagement efforts effectively. By harnessing the power of automation, businesses can enhance efficiency, drive engagement, boost retention, and scale their impact effortlessly.

What You'll Learn:
In these two weeks, you will receive comprehensive training and resources to empower you with the capabilities and resources needed to implement influential messaging, streamline workflows, and establish key performance indicators  Explore the Digital Customer Success Framework, essential for aligning objectives, leveraging data insights, crafting personalized communication, nurturing a customer-centric culture, and implementing cutting-edge technology.

Dive into Industry-Leading Frameworks:
Discover strategies for goal discovery, progress mapping, impactful messaging, multi-channel engagement, messaging sequences, self-service deflection, enablement, automation, templates, and modern customer segmentation.

In the end of this program, you will emerge confident and capable in the realm of Customer Success, equipped with the knowledge, skills, and frameworks necessary to drive meaningful change within your organization. Armed with a deep understanding of customer-centric automations and industry-leading frameworks, you'll be empowered to revolutionize your approach to customer engagement, enhance business outcomes, and lead your team towards sustainable growth and success.


Lincoln Murphy

Lincoln Murphy is a world-renowned growth architect, consultant, author and speaker. As one of the earliest evangelists for Customer Success, Lincoln was invited to co-author the book on Customer Success.

Johan Nilsson

Johan Nilsson is a Swedish technology entrepreneur. He has a long background building SaaS-companies and is presently the CEO & founder of Startdeliver, a next generation Customer Success Software.