Course Date & Time

  • 4th - 15th March

  • The live sessions start at 4pm Central European Time

  • Network of Customer Success Managers. Exclusive and limited group SaaS, Tech and Subscription Businesses.

What you will master in this program

  • Goal Discovery at Scale

  • Mapping out Progress Milestones

  • Impactful messaging

  • Scaling Multi-channel Engagement

  • Messaging Sequences

  • Self-service and Async deflection

  • Enablement, Automation and Templates

  • Modern Customer Segmentation

Weekly Schedule and Time Input

We recommend to set aside about a total of 3 - 3.5 hours distributed over the week.


The Customer-centric Automations Program is designed for professionals who operate within expansive customer segments and aim to scale effectively while maintaining a commitment to delivering exceptional Customer Success. In these two weeks, you will receive comprehensive training and resources to empower you with the capabilities and resources needed to implement influential messaging, streamline workflows, and establish key performance indicators for managing long tail customer success. 


Lincoln Murphy

Lincoln Murphy is a world-renowned growth architect, consultant, author and speaker. As one of the earliest evangelists for Customer Success, Lincoln was invited to co-author the book on Customer Success.

Johan Nilsson

Johan Nilsson is a Swedish technology entrepreneur. He has a long background building SaaS-companies and is presently the CEO & founder of Startdeliver, a next generation Customer Success Software.