Head of Customer Success program
How to Build
Lead, Manage, Coach
23rd January - 10th February 2023
Leading a team and creating an environment for team success
Monitor and measure the metrics required to ensure the team is successful
Coaching your team to ensure individual team members are set up to thrive
Create an environment for team success
Monitor and measure the metrics required to ensure the team is successful
Ensure individual team members are setup to thrive
Welcome & Program Overview
Course Start survey
Workbook week 1
Concepts & Common Definitions
Friday - Pre-recording
Live session recording January 23rd
Tuesday - Scenario week 1
Live session recording January 25th
Thursday - Quiz week 1
Friday - Pre-recording Management
Workbook week 2
Bonus material: Lifecycle Capacity Planning
Bonus material: Customer Operations
Bonus material: Compensation Models
Live session recording 30th Jan
Tuesday - Scenario week 2
Live session recording February 1st
Thursday - Quiz week 2
Friday - Pre recording Coaching
Workbook week 3
Bonus Material: Goals & Motivation
Bonus Material : Joint accountability
Bonus Material: Objective Confidence
Bonus Material: Objection Breakthrough Formula
Live session February 6th
Tuesday - Scenario 3
Live session February 8th
Thursday - Quiz Week 3
Answers to remaining Q&A questions
Lincoln Murphy
Johan Nilsson