Head of Customer Success Program
Three week program
30th May - 17th June
30th May - 17th June
Time input 3 - 3.5 hours per week. Live sessions Tuesdays and Thursdays at 4-5pm CET and some exercises to do on your own time. You will be able to do the program in parallel with the normal work week.
Leaders in Customer Success. Exclusive and limited group SaaS, Tech and Subscription Businesses.
An intense training program for leaders within Customer Success that are looking to bring their team to the next level. The program includes live training sessions, workshops, group exercises, homework and tests. You will be able to do the program in parallel with the normal work week. The program has been designed by Lincoln Murphy, Sixteen Ventures and Johan Nilsson, Startdeliver to give you the skills, know-how and practice of a truly great Head of Customer Success in 2022. The program is centered on processes and strategies to move forward.
Monday - Welcome
Workbook week 1
Monday - Pre-recording Priorities
Tuesday - Priorities Deep Dive
Wednesday - Scenario week 1
Thursday - Priorities Scenario Discussions
Friday - Quiz week 1
Monday - Pre-recording Processes
Additional material on Joint Accountability
Workbook week 2
Tuesday - Processes Deep Dive
Wednesday - Scenario week 2
Thursday - Processes Scenario Discussions
Friday - Quiz week 2
Monday - Pre-recording People
Workbook week 3
Tuesday - People Deep Dive
Wednesday - Scenario 3
Thursday - People Scenario Discussions
Friday - Week 3
Lincoln Murphy
Johan Nilsson