Course Date & Time

  • 5th - 16th February

  • The live sessions start at 4pm Central European Time

  • Network of Customer Success Managers. Exclusive and limited group SaaS, Tech and Subscription Businesses.

What you will master in this program

  • Empowering your Customer's Customer

  • Defining Partner Success Potential

  • Aligning Objectives for Mutual Success

  • Orchestrating Channel Success: Distributors, Resellers, and Affiliates

  • Navigating Multi-Channel Success

  • Crafting Robust Partner Success Plans

  • Goal Discovery Framework for Partners

  • Success Milestones for Partners

Weekly Schedule and Time Input

We recommend to set aside about a total of 3 - 3.5 hours distributed over the week.


Partner Success Mastery Program

Tailored explicitly for Partner Success Managers and Heads of Customer Success looking to build partner success capabilities, this program is crafted to empower you with the essential skills and strategies needed to orchestrate thriving partnerships. Over the span of two weeks, you'll be equipped with the tools necessary to drive impactful success plans, fostering enduring partnerships that amplify business growth. 

Week 1: Foundational Partner Success Principles
In the first week, we'll dive into the core principles of partner success, focusing on navigating multiple channels effectively. Learn to align your strategies with different partner goals, be it distributors, resellers, or affiliates. Through interactive sessions, hands-on tools and real-world scenarios, you'll master crafting tailored success plans for each partner type, meeting the unique needs of every channel.

Week 2:  Implementing Your Partner Success Plan
Week two advances into implementing and refining your partner success plan. Here, the focus is on empowering your partners' customers and understanding how your strategies impact the entire channel. Explore advanced methods in measuring and improving performance across various channels. By applying these strategies in real-life scenarios, you'll develop a comprehensive success plan that resonates throughout the distribution chain.

By the end of the program, you'll possess a profound comprehension of partner success dynamics, armed with the skills, tools, and frameworks imperative for building and executing effective success plans. This program is your gateway to enhancing professional development and driving substantial outcomes for both your partners and your business.


Lincoln Murphy

Lincoln Murphy is a world-renowned growth architect, consultant, author and speaker. As one of the earliest evangelists for Customer Success, Lincoln was invited to co-author the book on Customer Success.

Johan Nilsson

Johan Nilsson is a Swedish technology entrepreneur. He has a long background building SaaS-companies and is presently the CEO & founder of Startdeliver, a next generation Customer Success Software.