Course Date & Time

  • 4th - 15th March

  • The live sessions start at 4pm Central European Time

  • Network of Customer Success Managers. Exclusive and limited group SaaS, Tech and Subscription Businesses.

What you will master in this program

  • Goal Discovery Framework

  • Brainstorming Framework

  • Progress Milestones

  • Objection Breakthrough Formula

  • Joint Accountability

  • Social Proof

Weekly Schedule and Time Input

We recommend to set aside about a total of 3 - 3.5 hours distributed over the week.


The Success Plan Program is designed especially for you as a Customer Success Manager  or Head of Customer Success seeking to develop and execute effective customer success strategies. Over the next 2 weeks, you will be equipped with the skills and tools necessary to implement impactful success plans that enable your customers to stay longer, buy more, and advocate for your business.

In the first week of the program, we will cover the foundational elements of customer success. You will learn to understand your customer's goals and objectives, identify key success metrics, and create a customized success plan that addresses specific customer needs. We provide a variety of interactive sessions, planning tools, templates, and scenarios, allowing you to learn hands-on and practice these skills.

During the second week of the program, we will build upon the foundational concepts learned in the first week, focusing on measuring and optimizing performance and leveraging data to drive continuous improvement. We will provide frameworks such as the Goal Discovery Framework, Brainstorm Framework, Progress Milestones, Objection Breakthrough Formula, Joint Accountability, and Social Proof Framework. You will have the opportunity to engage in roleplays and interactive scenarios, applying these frameworks in real-world situations and gaining valuable experience in the process.

Throughout the program, you will have access to a comprehensive playbook, frameworks, templates, and planning tools to support your learning. The Success Plan Program is designed to provide you with practical, hands-on experience in implementing impactful success plans that enable customers to stay longer, buy more, and advocate for your business.

By the end of the program, you will have developed a deep understanding of the customer success process and be equipped with the skills, tools, and frameworks necessary to build and execute effective success plans. The Success Plan Program provides an unparalleled opportunity for you to enhance your professional development and drive meaningful outcomes for your customers and your business.


Lincoln Murphy

Lincoln Murphy is a world-renowned growth architect, consultant, author and speaker. As one of the earliest evangelists for Customer Success, Lincoln was invited to co-author the book on Customer Success.

Johan Nilsson

Johan Nilsson is a Swedish technology entrepreneur. He has a long background building SaaS-companies and is presently the CEO & founder of Startdeliver, a next generation Customer Success Software.